Shipping + Return
 

SHIPPING

Please allow me a week for your order to be accepted, produced and shipped. You will receive an email confirmation once your order is out for delivery with a number track. 

All  orders are insured and shipped from my Erlangen studio in Germany.

All shipments within the EU have an extra cost of 10€

Your jewell will be sent via DHL, always tracked.

International orders have an extra charge of 15€

All orders will be sent also via DHL. Customers are responsible for costs associated with duties, taxes or customs. 

I also offer expedited shipping, if you require your jewellery to arrive by a certain date, please contact me, I will be do my best to make it possible.

Is your country not on the shipping list? Please writte me, I can make it possible!

RETURN

Online

If you wish to exchange or return your online purchase, you must notify me within 48 hours of receiving your purchase. Please send me an E-mail to receive shipping instructions and a Return Authorisation number (RA#)

Item(s) must be received in the same condition they were sent and in the original packaging, without wear and damage. The customer is responsible for the return shipping costs.

I recommend using a trackable or insured option, which is how I ship the items. I am not responsible for loss or damage of items that occurs during the return process. If the item is not received, it is the liability of the customer.

Once the item is received and checked, the full amount of the item purchased less the original delivery fee will be refunded to the same account the payment was made.

In my Studio

In-store purchases from my Erlangen Studio may be exchanged for alternative items or store credit, within seven days from the purchase date.

I do not issue refunds for jewelry purchased in the store.